PRODUCT INFORMATION
What are Decor Transfers® and how do I apply them?
Decor Transfers® are detailed rub-on designs used to enhance furniture, décor, and craft projects.
To apply:
Make sure the surface is clean and dry.
Position the transfer and secure it in place.
Rub the design using the included tool until it fully adheres.
Peel off the backing and seal if desired.
Do I need to seal Decor Transfers®?
While not always required, sealing with a clear wax or water-based polyacrylic will help protect the design—especially for high-use surfaces.
Are the silicone moulds food-safe?
Yes! Our moulds are food-safe when used exclusively for food. We recommend keeping separate moulds for edible and non-edible projects.
Can I use Decor Stencils® with any type of paint?
Yes, Decor Stencils® work with chalk paint, acrylic paint, pastes, and more. Be sure to secure the stencil firmly to prevent smudging.
ORDERING & SHIPPING
How do I place an order?
Simply browse the website, add your favorites to your cart, and checkout using our secure payment system.
Do you ship internationally?
Yes! We ship worldwide. Shipping options and costs will be calculated at checkout. For questions or custom quotes, feel free to contact us.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details. You can also log in to your account to view order status.
RETURNS & EXCHANGES
What is your return policy?
We accept returns of unopened, unused merchandise in original packaging within 30 days of delivery. Return shipping costs are not refunded. A restocking fee may apply.
How do I start a return or exchange?
To request a return, replacement, or report an issue, please fill out our official Claim Request Form. Our team will follow up with next steps within 1–2 business days.
WHOLESALE & RETAILERS
How can I become a retailer of Re·Design with Prima® products?
We’d love to partner with you! Fill out the Retailer Application Form and we’ll be in touch with account setup details.
WORKSHOPS & LEARNING
Do you offer workshops or tutorials?
Yes! Check out our Classes & Workshops section for virtual and in-person events, or browse the blog and YouTube for tutorials and project inspiration.
CUSTOMER SUPPORT
How can I contact customer service?
Email: customerservice@primamarketinginc.com
Phone: +1 909-627-5532
Business Hours: Monday–Friday, 8:30 AM – 5:00 PM PST